Frequently asked questions

No. You pay once and use the app and every feature with no subscription, for good.

Yes. The Loop Band connects via Bluetooth to the free app available for Android and iPhone.

Yes. The app is free to download and has no subscription.

Continuous heart rate, heart rate variability (HRV), sleep with stages (light, deep and REM), stress, steps, calories and workouts in more than 100 sport modes.

No. It is a screenless band: the data appears in the phone app. That is why it is discreet, comfortable to sleep in and has a long battery life.

11 to 30 days per charge, depending on use and the features enabled.

Yes. The Loop Band has IP68 water and dust protection. You can wear it in the shower, in the rain and while training. Avoid hot water, saunas and diving.

Yes, and we recommend it: it is light, has no light and needs to be on your wrist at night to record your sleep stages.

Yes, using your phone's GPS. Take your phone on runs, walks and rides to record the route on the map.

The Loop Band is a wellness product and not a medical device. It must not be used to measure blood pressure or oxygen or to diagnose any condition.

We ship internationally and shipping is free. The delivery time for your country is shown at checkout before you pay, and you receive a tracking code by email.

By credit card at a secure checkout. Prices are currently shown in Brazilian reais (BRL) and your card issuer converts the amount to your currency.

You can request a return under our returns policy. See the returns page for the conditions that apply to your order.

Yes. The Loop Band is covered against manufacturing defects. See the returns and warranty page for how to request support.

Both are screenless bands that track sleep, heart rate and HRV. The difference is that the Loop Band has no monthly fee. They are different, unrelated brands.

No. The Loop Band is a wellness and fitness product. It does not diagnose, treat or prevent any disease and does not replace advice from a health professional.