Summary: you can request a return or report a defect by emailing loopband.ai@gmail.com with your order number. Your statutory consumer rights in your country always apply.
1. Right of withdrawal
If you live in the European Union, the United Kingdom or Norway, you have the legal right to withdraw from your purchase within 14 days of receiving the product, without giving a reason. In other countries, the rules of your local consumer law apply.
- Write to loopband.ai@gmail.com with your order number and the subject "Withdrawal".
- We will send you the return instructions.
- Please return the product with its accessories and, if possible, in the original packaging.
2. Defective product
If your Loop Band has a defect, contact us with your order number, a description of the problem and, if possible, photos or a video. We will handle it in line with the legal guarantee that applies in your country.
The guarantee does not cover damage caused by misuse, drops, contact with hot water, saunas or diving, opening the product or using chargers not indicated.
3. Wrong or damaged product
If you receive a product different from your order or damaged in transit, let us know as soon as possible after delivery and we will arrange a replacement.
4. Refunds
Approved refunds are made to the original payment method. The time for the amount to appear depends on your card issuer.
5. Contact
loopband.ai@gmail.com – we reply within 2 business days.